Case-Management Redefined
The Pega platform addresses two main issues within our HR Service Center focused primarily on information/knowledge sharing within HR and …
Starting at $35 per month per user* (or $0.45 per case**)
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What is Pega Platform?
Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.
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Popular Features
- Business rules engine (63)9.696%
- Process designer (63)9.494%
- Dashboards (61)9.090%
- Standard reports (61)8.686%
Reviewer Pros & Cons
Pricing
Low-code Factory Edition
$35
Cloud
per month per user* (or $0.45 per case**)
Standard Edition
$90
Cloud
per month per user* (or $0.80 per case**)
Enterprise Edition
Custom Quote
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.pega.com/products/platform/…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Pega Crisis Customer Request Triage - Overview
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Product Details
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- Competitors
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What is Pega Platform?
Pega is used to build scalable,
enterprise-grade CRM, Robotic Process Automation (RPA), BPM, Case Management, and AI
apps on a unified platform.
According to the vendor, the Pega Platform transforms business stakeholders into citizen developers with a no code, visual app development experience, while empowering professional developers to architect applications with a model-driven approach in a low code environment. Pega aims to maximize productivity, re-use, and scale for the enterprise while delivering meaningful apps 6.4x faster, reducing development costs by 75% and driving ROI by 321%.
Pega Platform Features
Process Engine Features
- Supported: Process designer
- Supported: Process simulation
- Supported: Business rules engine
- Supported: SOA support
- Supported: Process player
- Supported: Form builder
- Supported: Model execution
Collaboration Features
- Supported: Social collaboration tools
Reporting & Analytics Features
- Supported: Dashboards
- Supported: Standard reports
- Supported: Custom reports
Additional Features
- Supported: Application Development
- Supported: Case Management
- Supported: Cloud Decision Management
- Supported: Intelligent Virtual Assistant
- Supported: Mobility
- Supported: Robotic Automation
- Supported: Workforce Intelligence
Pega Platform Video
Center-Out Explained
Pega Platform Integrations
- Salesforce Sales Cloud
- SAP
- Legacy System APIs
Pega Platform Competitors
Pega Platform Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global Support |
| Supported Languages | All major languages; localization available |
Pega Platform Downloadables
Frequently Asked Questions
Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.
IBM Business Automation Workflow, Appian, and Oracle BPM Suite are common alternatives for Pega Platform.
Reviewers rate Model execution highest, with a score of 9.8.
The most common users of Pega Platform are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Pega Platform has proven to be a versatile solution for various industries and departments. Users have successfully utilized Pega Platform to automate business processes, optimize workflows, and replace legacy systems. The platform has been particularly effective in contact centers, allowing the creation of flexible, multi-tenant applications that integrate with third-party systems. It has also been praised for its ability to streamline client onboarding platforms and centralize them in one framework, providing more control over processes. Pega Platform is commonly used for case management, app development, and solving business problems related to employee management and process streamlining. Additionally, the platform serves as a CRM ticketing system for tracking customer interactions and call center cases, facilitating documentation, addressing inquiries, and managing multi-step workflows. Overall, users have found value in Pega Platform's capabilities in automating processes, designing business process flows, and providing a unified platform for various domains such as insurance, banking, finance, and healthcare.
Scalability and Reusability: Multiple users have praised Pega for its robustness and reliability in development and production management. They have found the platform to be highly scalable, allowing for efficient management of multiple teams, while also highlighting its ease of reusability of code, which enables fast-paced code development.
Quick Deployment Process: Reviewers appreciate Pega's quick deployment process in Pega 7, as it allows for efficient development and implementation of changes. This feature has been mentioned by several users as a valuable aspect of the platform.
Collaboration and Alignment with Business Needs: Pega promotes collaboration and alignment with business needs by involving business teams in each phase of development. Users have reported that this approach encourages better communication between IT and business teams, resulting in solutions that meet specific requirements effectively.
Confusing User Interface: Users have found Pega's user interface to be confusing and time-consuming to navigate, especially when compared to other software in the market. Several reviewers have expressed frustration with the menu structure, decisioning portal, and overall complexity of the interface.
Steep Learning Curve: Some users have found the learning curve for Pega Platform to be steep. They feel that it requires a lot of knowledge and certifications to properly use the tool, and basic programming knowledge may not be enough. Reviewers have mentioned that it takes a long time to learn how to modify business rules and that the provided training resources are not sufficient.
Limited Reporting Capabilities: Users expressed concerns about Pega Platform's limited reporting capabilities. They find it challenging to gain insights into different areas of their organization due to these limitations. Several reviewers have mentioned the need for more features, customization options, and scalability in the reporting tools provided by Pega Platform.
Users have made several recommendations for Pega BPM, CRM, and Marketing platforms. The most common recommendations are to use Pega for BPM and BRE requirements. Many users find the features of these platforms to be excellent and emphasize that Pega is easy to understand and learn.
Another recommendation is to consider usage based on diligence. Reviewers advise being diligent in deciding where to use Pega. While the platforms have great features, users suggest carefully evaluating whether Pega is the right fit for specific business needs.
Furthermore, users highly recommend setting up a delivery methodology and conducting thorough architectural planning before implementing a large-scale solution based on Pega. They emphasize the importance of taking time to ensure successful deployment.
Users also mention that the price of the license for Pega is on the higher side. They suggest considering this factor when evaluating the platform.
Additionally, users recommend engaging a certified Pega Architect to deploy the software, emphasizing its power to transform businesses.
Attribute Ratings
Reviews
(1-11 of 11)Companies can't remove reviews or game the system. Here's why
The purpose of the project is to automate the Wire Processing process in the Advisor Desktop and Front Office Wire Initiation system (FWI) applications. A Wire request is received from the Advisor desktop’s “FWI- Bot queue,” the virtual analyst will then pick the request from this queue and key in the wire in FWI system following the business logic corresponding to the wire type.
- It is good working on Pega robotics. It makes work easier and simple. It is easy to automate work using Pega robotics' automation.
- Good support of custom code so you can extend functionality.
- Automation of desktop or web application.
August 31, 2018
Pega is a fantastic platform with a lot of upside...
We use the Pega Platform for its Robotic Process Automation functionality. We've been using it since early 2015 and have found great value in the robotic process automation platform. We have used both the fully automated robotic process automation "Bots" as well as the robotic "desktop" automation bots that work along side a human for completing their tasks. We use the RPA solutions primarily within our customer service department at this time.
- Great flexibility in creating a UI for Robotic Desktop Automation solutions.
- Web services are able to be used in conjunction with the RPA solutions.
- Process Recording and automatic code generation is a very nice feature as well.
- RPA marketing likes to say that traditional developers are not needed to "code" RPA solutions. This is not true for Pega RPA. A coding background is really needed to work on advanced automations.
- The pricing / licensing model for RPA bots does not compete well with some competitors.
August 10, 2018
Pega Platform Review : Pega Experience from the beginning
Pega platform is used as a development tool to deliver BPM software in our organization. It is used in one SBU not in the whole organization. It is used to develop solutions related to domains such as Healthcare, Insurance Banking and Finance. In addition, it is used to build fleet management system and logistics related system.
Following Pega Best practices and having Pega expertise benefits in developing large scale software solutions in long term. This toll can manage large data sets with reports, It encourages developer to build with the end product in mind. Performance issue handling, Exceptions handling and even including comments is monitored at development time.
There are in built frameworks in Pega platform that provides the ability to develop and deliver solutions faster. Developing UIs in Pega is easy. Developer need to drag and drop inbuilt Pega layouts and can apply necessary CSS and styles using Pega skin. So, UIs can be customized to meet customer needs. These responsive UIs are easily accessible from mobile, tab and desktop with minimum and/or no configuration.
- Reusability
- Pega’s Situational layer cake architecture is capable of organizing application to suit enterprise needs. An enterprise can have a complex organization structure located around the globe. Because of Situational layer cake architecture reusing common policies and procedures is easy while allowing for differences between products, regions, channels and customer segments.Whereas with some application development platforms, separate copies of the application should be created to suite different business context.
- Faster application delivery
- With Pega developers can reuse common policies and procedures, replicate functions and industry specific frameworks and utilize pega UI elements to develop applications. IT is easy to deploy.Therefore developers are capable of delivering application earlier compared to some application development platforms. Pega reduces time taken to deliver an outcome.
- Pega upgrades
- Pega platform is upddated to adapt and work with latest technologies.
- Proprietary users support and maintain Pega platform continuously. Pega customer support is always willing to enhance product support.
- Need more learning materials. For Beginners who have previous programming experience with another language takes more time to learn.
- If the developer is met with an issue in pega platform , they have to rely on Pega supporting team to fix it.
- Customization is available but is not encouraged. Pega does not support faults that occur in customized solutions.
June 22, 2018
Pega The "Guardrails" of business
Pega is currently sponsoring our organization. Pega is being implemented company-wide from project management to design.
- Pega uses stern guidelines which help our company keep up with best practices.
- The Pega Platform is a good method to communicate & document Ideas
- Establishing a workflow with Service level agreements are easy to use.
- The Pega academy is very counterproductive. not the best way to educate new users.
- The Pega web client does have a learning curve that could halt workflow.
June 07, 2018
Pega is best BPM tool
Pega platform is used in my organisation for health insurance projects. We have a huge user base who use this application to get approvals for insurance.
- Fast development and delivery, very good for Agile projects.
- Pega Support Community is a great forum to learn new concepts.
- It's very scalable and flexible.
- Pega needs to improve in terms of training on new upgrades of Pega.
- The Pega team themselves do not provide history and description for its rules. No proper documentation.
- Machine learning, RPA should be better .
- Should have better automatic unit testing (AUT).
- Reporting needs improvements.
May 17, 2018
Pega - an affordable BPM platform
It is one of the finest BPNM tools out there and has been used to provide a solution to partially automate many processes for which a team of 10 to 15 people was required earlier. Used an established framework also helped in saving a lot of money in research and development of a completely new in-house tool.
- The learning curve is not very high which helped in quickly integrating newbies to the team and train them.
- It has a lot of deployment ready features e.g : a ready to deploy cross platform UI with minimal customization, engines to handle business rules and a robust data handling engine.
- New state of the art features like IOT integration and analytics are added benefits.
- It is a solution which can be quickly customized for a market-ready product but there is are limitations on that. To go beyond a certain limit needs professionals which are hard to find.
Pega Platform is used on an enterprise level as an MRM system to support the call center.
- With flexibility comes complexity. Pega is very flexible so it requires trained IT pros.
- Pega has great community support.
- Pega has good courses that teach you how to develop.
- Learning curve is somewhat steep, however, once mastered everything becomes possible.
April 17, 2018
Really build for change
We use Pega Platform to develop proof of concepts for our customers. We are also trying to address internal topics enabling RPA processes.
- Integration with external systems
- Report customization
- Ease at managing workflows
- Integration with IoT devices in a simple way
- Make easier the way to design and develop skins
- Make logged errors easy to read when looking for the root cause
May 03, 2016
Still learning!
My department is using Pega independently of other departments across our family of companies that are also using Pega. Currently we are addressing getting work to the right time at the right place at our auctions.
- Development can be fast once you establish a consistent, agile rhythm.
- It's extremely easy to start mocking up a new application during DCO sessions and initial meetings. Clients can immediately see what the application could look like which helps with buy-in.
- Pega 7 has the ability to connect to and integrate with other systems. Currently we are focusing on connecting to our legacy systems but plan to integrate with applications like Oracle in the near future.
- I felt the training offered through Pega wasn't sufficient to really get started. I'm not sure if it's because of how our department uses Pega or if the courses didn't go into enough detail.
- As someone still learning how to do development in Pega, I find it extremely difficult to pinpoint why I am getting errors. I think there needs to better and more clear documentations of errors and how to fix them.
- There are very few online resources for troubleshooting issues in Pega. I believe there is a section on PDN that allows users to enter questions. The one time I've used it I don't think I ever received a response.
September 22, 2015
Pega Review
We are using Pegasystems' products to build all our contact center applications. It enables us to create flexible, multi-tenant applications that are business user friendly and capable of integrating with a wide variety of third party applications.
- Tightly coupled business rules engine
- Ability to delegate control to business users
- Ability to integrate with almost any external application
- Easy to build complicated workflows
- Developer pool not as deep as needed
- Learning curve is fairly steep
- Cost is sometimes prohibitive for building smaller applications
March 17, 2015
Pega for claims processing
Score 7 out of 10
Vetted Review
Verified User
We use Pega solutions to automate our claims processing systems and claims adjudication.
- Pega has a variety of products to support claims processing; we use as a rules engine which helps us to drive our own business rules and make it as a complete rules processing system
- It does provide health care frameworks, which comes up with pre-configured rules and decision making systems
- The versioning and code repository is big plus with Pega as we do not depend on external versioning tool
- The rule comparison is nice to have, but currently we don't have ability to compare one rule with a previous version to see the differences
- To delete multiple steps in an activity in one single click
- The documentation is not clear, sometimes it is missing key elements or has incorrect information